This delivery truck is empty!ADD SOME PRODUCTS
COVID UPDATES- April 2020
We are working around the clock to accommodate everyone on our waitlist. We now have five routes a day, Thursday through Sunday. We are taking new people off the waitlist and into our system in increments based on zip code and route density. You will receive an email when we are ready for you to begin ordering. We are also expanding our delivery areas and working on pick-up spots for those out of our delivery areas.
Every Saturday we have vegetable boxes for pick-up at our warehouse for $25 on a first-come, first-served basis beginning at 9 AM until supplies run out. Customers do not need to pre-order these boxes- just show up. This is a drive-through opportunity. We will put the boxes in the trunk of your car, and we accept cash or credit card.
Before the pandemic, our Saturday boxes consisted of our leftover vegetables from our bin deliveries the week prior. With increased demand, we are now purchasing additional produce for these boxes and have hired additional staff to offer this Saturday service.
Please drop off ice pack or bags at the Mother Earth Food van in the Earth Fare Westgate parking lot on Mondays, 9 AM to 8 PM. The back of the van will be open - just place your ice pack and/or bag in the van.
Not at this time.
Please send resume to firstname.lastname@example.org if interested in employment with us.
We currently have in place a robust Food and Safety plan with strict protocols for our facility, employees, and drivers. We have a USDA style SSOP (Sanitation Standard Operating Procedures) and in that each week the warehouse and delivery vans are completely emptied, scrubbed and then sanitized including walls, floors, and all equipment. Daily, we maintain the facility with proper cleaning procedures including having rotating staff sanitize at-risk surfaces every hour. Our employees are pre-screened and are under serious protocols for personal safe practices away from work. While at work, our employees are required to check in each day on their health and must adhere to the MEF Food and Safety plan which is far more extensive than just wearing gloves and masks. All employees are educated on potential risk factors and preventative measures as well as personal well being and immune system boosting endeavors. Our drivers are required to do “no-touch” delivery to our customers, maintain recommended safe distances and wear masks and gloves at all times. They too are educated on potential risks and preventative measures. We are going the extra distance to ensure our employees and customers are as safe as possible during these trying times!
The best way to do this is through Venmo. You can send tips to @motherearthfood The last four digits of the phone, when prompted is 6833.
Produce is often picked up at our farms the day before we deliver the produce to you. We order only what we need for each week. On Saturday mornings, we offer discounted baskets to eliminate food waste, available for pick up, from 9-2. $25 cash, check or card.
Our local farms are defined by our delivery area: North & South Carolina. We depend on our network of farmers to supply us with seasonal, yet diverse produce. Having the luxury of multiple growing regions in the Carolinas helps us to provide year-round local food. We develop personal relationships with every one of our growers & food artisans, most of them are small family-owned businesses like ourselves.
While we strive to choose
The majority of the farms we work with certified organic*, with over 80% of our produce falling in this category. We do however also source from farmers who utilize organic growing practices, but are not certified, as this is often restrictive and cost prohibitive for the small farmer. Each product will be noted with the growing practice and source. To maintain transparency, items labeled organic are from farms certified by the USDA. Organically grown are items from farms that are not certified but utilizing organic growing practices. This is common for small farms.
There is not a check out button, however, items in the cart at the cut-off are invoiced at 5 PM on MONDAY. Please check your order, and notify us ASAP if there are modifications to be made.
Your credit card will be charged on Wednesdays before delivery begins. You will receive an invoice for your order once your order is received. Please let us know ASAP if there are any changes to your order. If you experience any issues with your order, please contact us immediately so we can make it right. For credits under $15, a credit to your account will be applied. For credits over $15, you will receive a refund to your card on file.
In addition, we have a "Refer a Friend" program that helps to spread the good word...and give you
We deliver to the Asheville area on Thursday and Friday, and Upstate SC on Saturday and Sunday. Deliveries start at 8
***IMPORTANT COVID UPDATE***
In this time and for safety purposes we have had to move to recycled cardboard boxes rather than the blue plastic bins that we used before Covid. We cannot take back the boxes, but you are welcome to re-use or recycle them.
One big help is if you are home when your delivery is made please leave a note on the door that you are home so the driver will not need to leave an ice pack in your freezer bag.
We do however need to get back any freezer bags and ice packs you do have, just not on the same delivery van with food to be distributed. We are now leaving a truck out at the Westgate parking lot all day on Mondays 9 to 6:30 pm where folks can leave these items in the back. We then will run them through a strict sanitation process and reuse them.
During this time, we are packing deliveries in cardboard boxes. Frozen items are delivered in a bag with an ice pack. We cannot take the boxes back at all, and the ice packs and freezer bags cannot be returned in the same van as fresh food for hygiene reasons.
We do however need to get back any freezer bags and ice packs you do have, just not on the same delivery van with food to be distributed. We are now leaving a truck out at the Westgate parking lot all day on Mondays 8 am-8 pm where folks can leave these items in the back. We then will run them through a strict sanitation process and reuse them.
Please hold onto your blue bins until we are able to return using these.
Our core desire at Mother Earth Food is to create stronger more sustainable relationships between our farmers and community. In early 2019, we made a shift in our model in that we now ask that our customers commit to a weekly or biweekly ordering of produce baskets. This relationship is a win-win for everyone. It helps the farmer achieve a successful season, helps create a more sustainable business for Mother Earth Food, and helps our community by strengthening the local food economy. Our commitment to our customers is the same. We bring you the highest quality, freshest, local organic food to help you create and sustain a “food as medicine” lifestyle that is easy and convenient.
Going out of town? Unable to receive a delivery? Not to worry! If you need to pause deliveries, you can, by using the “Skip Delivery” feature in “My Account” and set the dates you will be away. This should be done before Monday 5 PM. Additionally, if you would like to remove your produce basket from your cart, you can, so long as the remainder of the order reaches the $28 minimum for delivery.
You can also update notes to the drivers for delivery. If it is an upcoming delivery after the ordering cut-off, please contact customer care.
HOURS AND LOCATION
The physical address is:
29 Hawk Hill Road
Asheville, NC 28806
GPS address is 151 Cedar Hill Road, Asheville, NC 28806.
Turn into gate at the entrance of Smith Mill Works, and go down the lane to green warehouse.
Friday from 10-6
Saturday from 9-1
For discounted $25 Saturday Bins, we accept cash, check or charge. First come, first serve...and they go quickly!